The Home of Emotional Resilience

I am Noelene Dawes and I specialise in developing sustainable personal power to grow leadership and sales results.

With extensive experience in the financial services industry, and a wealth of experience in sales and service management, I know from real experience how vital it is for leaders and salespeople to get traction early, achieve results, and enjoy what they are doing. My clients build abilities in being decisive, being influential and getting results.

On a Thursday morning in April 2000, the new Head of HR consulting knocked on the door of my office. Although we occupied adjoining offices, we rarely saw each other. He arrived at the office each day before 7:00am closed the door, diligently worked, called and met other executives, and left the office around 7:30pm, or so I was told. It was a critical time of change, the company had recently been subject to a take-over and I had elected to accept redundancy.

He said “Noelene, I have just learned you are leaving us, I am sorry to hear that and I am astounded that we weren’t able to find a place for you in this new environment”. I explained… “After 16 years I feel it’s a bit like being a teenager, I should leave home while I still think I know everything.” We both chuckled and I continued… “But seriously, I believe it is time I moved on and explored the possibilities within the wider world of business. I am not especially tied to the world of insurance and I am not keen to return to a line management position having enjoyed a range of responsibilities”.

He sat on the end of my expansive office desk return and quietly asked “What are you going to do and more to the point, what would you love to do?” Without thinking at all I replied “What I would love to do is to work with executives to show them that wearing themselves and others out with overwork, undue pressure, and reactive behaviour on a daily basis serves no purpose and is not practical or effective. They must realise that the example they set is not useful for them, others and especially not for the business”.

To this he replied “Best put me on your list as your first client!” We laughed and he wished me well. I invested some months in looking at my new direction and later heard he had suffered a major health crisis and had retired.

Thus my resolve was and is strengthened to pursue this path.

Unlocking Potential Pty Limited
PO Box 9
Cremorne Junction NSW 2090
Australia
ABN 40 095 618 410
Phone: +61 2 9904 9182
Email: Send me an email

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Testimonials

Anne Rolfe Chair, Business Swap Board of Directors

"Thank you for facilitating the Business Swap Strategic Planning Retreat. We achieved all of our outcomes: Thoroughly discuss issues; Make considered strategic decisions; and Determine the actions necessary during the year. The processes that you introduced us to is one we can continue to use for even more effective board and executive meetings. Your skills kept us on track and on time, while allowing flexibility to explore all issues. We felt engaged and energised and very satisfied with the entire event, which has positioned us to effectively move forward and grow."

Carlo Lauricella Director, Applied Training Solutions P/L

"Removing myself from the day to day issues has always been my biggest challenge, Noelene has challenged my thinking to allow me to strategically operate at a higher level therefore ensuring that my time and energy is directed at the activities that add value to the longevity of the business, I highly recommend this course to any senior manager who is stuck in the day to day issues BUT knows they need to be working on the bigger picture within their organisation."

Gordon Sneddon Executive Manager, E-Systems & Automation, CommInsure EIT, Sydney, NSW

"In charge of a large team responsible for multiple applications across differing technologies and platforms, I found my managerial team (all skilled and capable technologists) lacked the skills to effectively define accountabilities, delegate meaningfully and report transparently. They also saw me as the problem solver instead of resolution facilitator, stumping their professional growth. I worked with Noelene to devise a program to address these needs. Combining personal and team goals, the program addressed soft skills needed to change their day to day work practices, in the framework of becoming a high performance team leading high performance teams. The results were excellent. 90% of the managerial team "got it" (10% moved on) and over time they changed the way they operated. Trust and collaboration between team members improved markedly, leadership skills improved, agreed managerial team goals were set and met. The ensuing professional growth energised both the direct report team and their downstream teams. As I move to my next assignment I will seek Noelene out to deliver similar programs for me."