Portacom Pty Ltd

From the first time I called and spoke with you, I was calmed and confident that Portacom could help me with my computer problems. My experience with you and your team in sorting out what were significant issues for me, was fantastic. Thank you for the time, your patience and the advice given. MY new computer means I am able to work better than before and is fantastic!
Thank you for all you did in the process.
I will definitely be recommending you to others and using you for future computing needs.

I bought my laptop specifically from Portacom because they sell high quality machines that will last a long time. Recently, I encountered a problem with my internet connection speed and tried to solve it in several different ways. Although geographically closer computer stores didn’t respond to my messages, Andrew from Portacom kept responding almost every day with a new idea about something I could try. Initially, I thought it must have been a hardware problem resulting from the heat of summer but eventually we figured out that it was actually a software problem caused by an update of something I no longer needed. All I had to do was uninstall that and everything worked fine again. I’m most grateful for Portacom’s calm and consistent efforts to help me and would recommend them to anyone.

I just wanted to say I have been very pleased with the service and assistance provided by Portacom regarding the repairs I requested.
I had left the laptops at the repair depot for a considerable amount of time while waiting for updates from the users about the quotes.
During this time, the staff were very patient and helpful while waiting for any kind of update. Once the quotes were decided upon, the repairs were completed very quickly and updates given.
I am very happy with the service provided.

I had traipsed all over Perth looking for any 80 x 80mm CPU fan which would fit my desktop PC, with no luck. I finally headed for Portacom in West Perth (my first visit there).

The service staff were totally pleasant and helpful. The first guy came out to attend to the first customer, then he realised I was also waiting, and he immediately buzzed for another staff member to appear and look after my query. This taller, quietly spoken chap, Steve I think, treated my request seriously [it was after all only a CPU fan probably selling for about $5 that I wanted]. He said he’d check it out. He was back in 2 or 3 minutes with the exact fan and heatsink!!

It felt like Christmas to me. I could finally get my PC working again.

So I would like to thank Steve and also the management of Portacom Service department for fostering such a client focussed attitude towards customers.

Many thanks Andrew to your staff and to yourself for the follow up phone call re my email.

I’m so very grateful to Portacom…for their kindness and professionalism to work hard to find me a solution and understanding my situation.
Thank you! I am very grateful and one day when I finally can afford to buy a new laptop, it’ll be with Portacom and you now have your biggest supporter for life!

Many thanks for helping us resolve the HDMI projector problem with speed and innovation! We also appreciated the time spent with us to ensure all was working properly. It was also an added bonus to hear about your invention of the Touch Mate device. Now we know each other a little better. Wishing you and your business all the best.

Thank you for your product advice and the exceptional service to provide for my tight travel schedule.
All truly appreciated.

First of all my personal thanks to you for not going the extra meters but the extra kilometers…Portacom will certainly be highly recommended by me to everyone…The big retailers do not come close.

It’s pleasant to be able to recognize effective assistance that is provided willingly and courteously. All too often good service is sacrificed in the pursuit of volume sales at low cost, with the unfortunate customer left to pick up the pieces if anything goes wrong.
Portacoms’ attitude and competence is certainly a welcome change to the way many of the high volume retailers operate.Thanks again.

Thanks Portacom service, your speed and care shown to my notebook hard drive fault is to be congratulated. I thought all my data was gone but your Data Recovery division saved the day (along with my photos and work documents) Will recomend you highly to my family, friends and work collegues. 28 years in Business – I can see why. Well Done!

Portacom must be the best place in Australia for notebooks! I just got the Lenovo Notebook special and had to use the 24 hour support to help with a MS Office question. Portacom responded within minutes and solved it. Best price and instant support – VERY impressed THANK YOU.

17 years ago we purchased our first laptop with Portacom. We chose wisely because the value of the after sales service is priceless. We have purchased numerous laptops since that time and have recommended Portacom to both private users and businesses and each and every person has been more than satisfied with the price and service they have received. From the initial consultation to ascertain the best laptop to best service our needs and the product knowledge of the staff I am delighted to recommend Portacom to all laptop users. The service provided is excellent and second to none.

Just collected my computer! A big thank you to you and the team for the quick turn-around. Screen looks great now. Hadn’t realised it could be fixed and am thankful it was fully covered by the warranty!

…for the time and effort that was taken dealing with the issue of replacing the main board on my laptop, which resulted in a positive and most satisfactory outcome.Your response to each and every one of my ‘concerned’ phone calls was always timely and professional, and for me more importantly your attitude extremely courteous. Your efforts and support are greatly appreciated.

I’m happy to use and continue to recommend Portacom for data recovery and IT support and advice. I found the staff to be friendly, professional and cost effective. The time taken to conducted the job and advice on future data recovery and management were sound and appreciated.
I have no hesitation in recommending Portacom West Perth to others.

Today I called after inadvertantly deleting the registry to my Dell laptop. You could have asked me to bring in the laptop and charged me for repairs. However, you offered a couple of tips to try first to fix the problem free of charge. Portacom is obviously an ethic company with ethical staff, who truely believe in customer service. As a result, Portacom will have all my technical business from this day forth.

Just a note to say a sincere thank you for fixing my laptop and reloading programs after my computer hard drive crashed. The level of customer service I experienced from your service department was absolutely outstanding. It is clear that Portacom is a special organisation with a sound attitude toward customer service and one that I will come to for future computer needs and highly recommend to anyone.

Your support staff and technical team were fantastic and shared ideas with each other about how to fix the problem. I am extremely grateful for the work and the determination quietly but diligently applied to the issue. So, a sincere thanks for your support.

If I have any further problems, you just know who I will call. Congratulations on your staff and the level of their training.

Portacom is simply the best place for all your portable computing needs – I wouldn’t go anywhere else – their technical support and service have saved me many times!

Portacom has the best customer service EVER. I bought a monitor from Portacom today but it came with the wrong cable I called them and within a matter of 3 hours a staff member bought me the right cable to my office. Other companies should take a look and learn from Portacom on how to treat a customer.
Michael Shore May 2014

I feel I should write to thank you for the excellent advice and service you provided when I came to buy a computer at Christmas last year.
The Versa 500 I bought from you is exactly what I needed and has facilitated my work infinitely. It often travels in my rucksack and is about to do its first tour of Nortern Ireland!
It has prompted many admiring remarks from people who actually know about computers, and I certainly realise what an exceptional deal I got from you.
Once more, many thanks, and all the best for the future.

I am writing to thank you for your great after sales service.
It has been noted by all our staff and management that you went far beyond the call of duty to call into our 24 hour office and set our computer and printer ‘right’ at 11pm on Thursday the 7th of April 1994.
We were in a difficult situation where we required an urgent printout and you were our knight in shining armour.
Thank you once again.
We have absolutely no hesitation in recommending Portacom to colleagues in our professional field when they need to purchase computer equipment.

Our school recently purchased another Sharp notebook computer from your company. During th past 2 years we have purchased a number of notebook computers from Portacom and have been extremely pleased with the products.
I would like to take this opportunity to personally thank your company for the excellent service and products that you have provided.
The world of computing is very compeditive and particularly in the portable computing area.
Your company portrays a very professional attitude to customer service and product quality. I am also very impressed by the way your company displays its products. Your customers are able to see at a glance the range of products on display, and are therefore easily able to make comparisons. It is obvious that the company strives for quality in all areas.
I look forward to a continuation of this service.
R Thomas November 1997

The repair was superbly undertaken and the replacement parts as recommended/installed by you are working exceptionally well and to date…I would also like to thank you and all I had dealt with at Portacom for accommodating me in every way possible. I was and still am very grateful.

Portacom gave me some of the best advice about the difference between retail quality verses commercial standard. I now own the best machine I have ever owned and the back up 24hour service is second to none. I will never buy another computer from anywhere else. Portacom in my eyes is the only shop to buy computers and get the right advice.

The staff at Portacom gave exceptional service to two elderly brothers, my father and uncle when they purchased new HP Laptops. Setting them up and copying over numerous documents, emails and downloads not only took time, but the staff patiently explained all the aspects of the new laptops and updated Microsoft version. Portacom are highly recommended for their computer knowledge, service and patience, especially in the private sector.

It is remarkable to find such a professional, well informed and genuinely helpful company as Portacom. Recently I had the misfortune of experiencing a malware attack on my computer which made it totally inaccessible. It was at this point that I started to appreciate the extremely high level of Portacoms’s service and support. I contacted Portacom and within about 30 minutes of the attack, my laptop was accessible again and on the mend. Over the next few days the staff guided me through each of the steps to get everything up and running again and protecting the computer from further attacks. I can honestly say that I am not sure what I would have done without their support and dedication.
So my advice would be-buy a computer from Portacom, and you will also get a large slice of peace of mind built into the purchase!

I have been fortunate enough to have purchased my laptop from Portacom and by doing so introduced to Portacom’s fantastic service division…I couldn’t ask for or need a better service and IT knowledge…So thank you Portacom…I have no hesitation in recommending your organisation to anyone with IT concerns.

The expertise and practical support you have given us with computer sales and service, has been exceptional. We run a busy health provider practice that relies on computers that keep performing. Portacom have gone the extra mile with their support, every time.
I have no hesitation in recommending their services.
Don Floreat June 2015

I just browsed your website. It is amazing. The homepage with computer design is innovative!

We experienced intermittent connection to the internet followed by complete disconnection for three days, potentially catastrophic for our business. Due to the efforts of our ISP and Portacom, the fault was identified. I have met and dealt with a lot of information technology specialists since first using computers in 1987 and I can safely confirm that I haven’t met anyone with the depth of experience, ability to “think outside of the box” and innovative approach to problem solving as your employees.

Portacom is by far the #1 supplier and servicer of portable computers in Western Australia since 1983. Ever since I was recommended to you and experienced your amazing service with any problems with my notebook, I have to whole heartedly agreed to that statement.

Just to say thank you for the IT support provided yesterday. I was very impressed by the immediate response and time and effort put into sorting out my issues.This made such a difference to a difficult situation at work with minimum fuss.

Thank you for your help today and in previous times. I am not really great at IT and have just started working from home. I find the IT help desk that you provide to be excellent. Everyone is always very helpful and patient.Thank you Portacom. Great Service you provide

Once again, your brilliant service team has got me out of trouble and kept my business working. They quickly and efficiently sorted out a case of early onset dementia in my Toshiba Portege today. Thanks, guys!

My call to Portacom was answered promptly and the service person spent a great deal of time going through the many steps needed to solve the problem. He was, at all times, courteous and helpful. My wife and I have been dealing with Portacom for over 25 years and have found them to be consistently helpful and reliable. Accolades and many thanks to Portacom.
Gary Hoffman September 2016

I wish to congratulate your staff in the professional way they have handled a technical problem…staff were efficient, courteous and professional in their manner.

Great, friendly service, knowledgeable – highly recommended.

I wanted a fast, high quality, reliable laptop with access to a friendly, patient and understanding local support team. At the point of sale Portacom informed me they could deliver on both requirements…with high quality laptops and support, I am a huge Portacom fan and recommend others to share the joy of owning Portacom’s products.

I want to say how professional Portacom have been…very impressive with product knowledge and technical support skills and was immensely helpful with helping upload all my old programs and applications. Keep it up guys. Great Service.

We just had our grandsons computer fixed and could not be more happier with the friendly,fast and efficient service.We wont be taken our computer problems to anyone else.

I had an old Toshiba Tecra rebuilt by your technicians a couple of weeks ago and the machine runs so well now I am sorry I didn’t do it sooner. The job was completed very promptly, quicker than I expected. I am also happy that the particular software I had problems with was loaded up and was working nicely when I got home…It was well worth the service cost and we will be bringing some more laptops in for a clean up.

Thank you Portacom for my new Toshiba, it works a treat and your 24 hour support gives me the assurance that you will be there for me when I hit any troubles. Great product from a great company.

I really was very impressed with your service, especially setting up the computer so that it was ready for immediate use, and even helping me on Monday to change the default website…I won’t bother to look around next time I buy a computer. Now that’s a big compliment!

A quick note to thank you for all your help with testing my software to make sure that it runs on the new HP…This i7 is a really nice machine and the fact that it runs in XP is a real bonus for people like me who have proprietary software which needs XP…Your sales service has been great.