Qantas has agreed to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers.
Qantas has admitted that it misled consumers by advertising tickets for tens of thousands of flights it had already decided to cancel, and by cancelling thousands more flights without promptly telling ticketholders of its decision, after court action by the ACCC.
We welcome the Treasurer’s announcement today that the government will move to strengthen Australia’s merger laws. It will benefit Australian consumers and businesses of all sizes, as well as the wider economy.
The first annual Targeting scams report has revealed a 13.1% decline in reported financial losses. It explains key trends in scam activity and highlights the impact of scams on the community.
Consumers have the right to expect certain things when they buy a product or service. In consumer law, these basic rights are called consumer guarantees. Find out more about your consumer guarantee rights.
Furniture suppliers will be required to provide safety warnings to consumers about the dangers of toppling furniture hazards, after the Assistant Treasurer made a new information standard for toppling furniture.
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Changes to the law on unfair contract terms in consumer and small business contracts came into effect in November 2023.
We are working to help consumers and business understand the law around unfair contract terms and what the changes mean.
Consumers are now, more than ever, making purchasing decisions on environmental grounds.
We'll be investigating a number of businesses for making potentially false or misleading environmental claims.
The expansion of digital platforms in Australia has brought benefits, but also created risks and harms that our current consumer and competition laws are not always able to address. We're examining these issues as part of inquiries we conduct and law enforcement cases.
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