YOURsurvey - powered by TLA

We trust that your experience was a positive one. In order to ensure the success of future meetings, we would be very grateful for three minutes of your time to complete this short survey. We value your feedback and comments and will use the information to review the services and facilities we offer.

Rule

Hotel: Holiday Inn Cairns

Company Name:

Event Start Date: Please enter date in dd/mm/yyyy format . (ex : 20/11/2011)

Event Name

Rule

	Please tell us about your Pre-Event experience:
		10 - Excellent; 1- Poor
	1. Please rate how we managed your enquiry?

	Sent me a proposal within agreed time	10 9 8 7 6 5 4 3 2 1 N/A

	Understood what I needed for a successful meeting and met my needs	10 9 8 7 6 5 4 3 2 1 N/A

	Maintained regular communication	10 9 8 7 6 5 4 3 2 1 N/A


	Showed excellent follow through with requests	10 9 8 7 6 5 4 3 2 1 N/A

	Overall satisfaction with how we managed your enquiry	10 9 8 7 6 5 4 3 2 1 N/A
	Comments on how we managed your enquiry

	2. Please rate how we managed the planning of your event?

	Maintained regular and timely communications	10 9 8 7 6 5 4 3 2 1 N/A

	Provided excellent follow-through with requests	10 9 8 7 6 5 4 3 2 1 N/A

	Showed a flexible approach in understanding and meeting my needs	10 9 8 7 6 5 4 3 2 1 N/A

	Overall satisfaction with how we managed the planning of your event	10 9 8 7 6 5 4 3 2 1 N/A
	Comments on how we managed the planning of your event

	Please tell us about your Event experience
	3. Attendees were satisfied with the following hotel services:

	Check-in / Check-out	10 9 8 7 6 5 4 3 2 1 N/A

	Guest rooms	10 9 8 7 6 5 4 3 2 1 N/A

	Guest room internet access	10 9 8 7 6 5 4 3 2 1 N/A

	Business center	10 9 8 7 6 5 4 3 2 1 N/A

	Valet/Parking	10 9 8 7 6 5 4 3 2 1 N/A


	Hotel Restaurant/Lounge/Bar	10 9 8 7 6 5 4 3 2 1 N/A

	In-room dining	10 9 8 7 6 5 4 3 2 1 N/A


	Accounting / Accuracy of billing	10 9 8 7 6 5 4 3 2 1 N/A

	Leisure facilities (fitness centre, spa, other)	10 9 8 7 6 5 4 3 2 1 N/A

	Overall satisfaction with hotel services	10 9 8 7 6 5 4 3 2 1 N/A
	Comments on hotel services

	4. Please rate your Event or Meeting space?

	Set-up was on time and as requested	10 9 8 7 6 5 4 3 2 1 N/A

	Good overall facility appearance	10 9 8 7 6 5 4 3 2 1 N/A

	Rooms were refreshed during breaks	10 9 8 7 6 5 4 3 2 1 N/A

	Room facilities (lighting, temperature, seating) were comfortable	10 9 8 7 6 5 4 3 2 1 N/A

	A/V equipment was of good quality and worked well	10 9 8 7 6 5 4 3 2 1 N/A

	A/V staff were responsive to needs	10 9 8 7 6 5 4 3 2 1 N/A

	Overall satisfaction with event or meeting space	10 9 8 7 6 5 4 3 2 1 N/A
	Comments on event or meeting space

	5. How much do you agree with the following statements about your on-site point of contact, during the event?

	Provided excellent followup throughout event	10 9 8 7 6 5 4 3 2 1 N/A

	Was available when needed	10 9 8 7 6 5 4 3 2 1 N/A

	Overall satisfaction with the Banquet Attendant	10 9 8 7 6 5 4 3 2 1 N/A
	Comments on Banquet Attendant

	6. Please rate the Food and Beverage Quality and Service during the meeting or event?

	Offered an appropriate range of choices	10 9 8 7 6 5 4 3 2 1 N/A

	Food and beverage QUALITY during the meeting or event met expectations	10 9 8 7 6 5 4 3 2 1 N/A

	Food and beverage SERVICE during the meeting or event met expectations	10 9 8 7 6 5 4 3 2 1 N/A

	Overall satisfaction with food and beverage service during the meeting or event	10 9 8 7 6 5 4 3 2 1 N/A
	Comments on food and beverage service during the meeting or event

	7. Please rate our billing?

	Bill was accurate	10 9 8 7 6 5 4 3 2 1 N/A

	Bill was easy to understand	10 9 8 7 6 5 4 3 2 1 N/A

	Overall satisfaction with billing	10 9 8 7 6 5 4 3 2 1 N/A
	Comments on billing

	8. Overall Feedback

	Friendly staff	10 9 8 7 6 5 4 3 2 1 N/A

	Knowledgeable and helpful staff	10 9 8 7 6 5 4 3 2 1 N/A

	Overall satisfaction - as a meeting planner	10 9 8 7 6 5 4 3 2 1 N/A

	Overall satisfaction - based on attendee feedback	10 9 8 7 6 5 4 3 2 1 N/A

	I would recommend meetings or events in this hotel to others	10 9 8 7 6 5 4 3 2 1 N/A

	Based on your experience would you recommend others to host a meeting or event with us?	10 9 8 7 6 5 4 3 2 1 N/A

	Overall value for the price	10 9 8 7 6 5 4 3 2 1 N/A

	Overall comments

	9. Did you have an issue during your event?

	Did you have an issue during your event?	Yes No


	Please describe

	If yes, how well was it resolved?	10 9 8 7 6 5 4 3 2 1 N/A

	Please describe

	10. Were you contacted after your meeting or event to provide feedback?
	Were you contacted after your meeting or event to provide feedback?	Yes No

	11. How did you find out about holding meetings or events at this hotel?

	How did you find out about holding meetings or events at this hotel?	Internet Word of Mouth News Media Referral Visit by Sales Manager Direct Mail Have used an IHG hotel before Other


	Please describe

	12. Why did you decide to choose this hotel to hold your meeting or event?
	Why did you decide to choose this hotel to hold your meeting or event?	Price Location Hotel Product Ability to meet needs Service delivery throughout enquiry Other


	Please describe

	Hotel:	Holiday Inn Cairns
	Company Name:
	Event Start Date:	Please enter date in dd/mm/yyyy format . (ex : 20/11/2011)
	Event Name