Income is committed to protecting the security and confidentiality of our policyholders’ personal information.

To ensure you have peace of mind when performing transactions on me@income, we have introduced a series of new security measures, to further verify your identity. These require a unique one-time password (OTP) that you will need to input on screen when prompted. This password can be obtained via SMS text message.

New Secured Access via SMS
  • When you log in to your me@income account, besides using your username and password, New Secured Access require all policyholders to provide further proof of identification, by prompting for a unique one-time password (OTP). This OTP can be obtained when you register your mobile number, and it will be sent to your mobile phone via an SMS text message.
  • Currently, all policyholders will be able to update their latest mobile number when they next log in to me@income, or sign in as an existing policyholder when performing certain online transactions, for example online purchase of travel insurance.

Refer to the FAQ for New Secured Access via SMS Text Message if you have more queries.

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