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ORDERS, PAYMENT & SHIPPING
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Orders
are accepted by: Telephone, E-mail or Post.
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For Australian
customers payment is accepted by: Mastercard,
Visa Card, EFT, Cheque,
Cash and
Money Order. (Please contact us
for Bank details) - NO PAYPAL
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For
international customers payment is
accepted by:
Mastercard and Visa Card - NO PAYPAL
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WE SHIP WORLD WIDE
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Payment Options |
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(Australia only) - What if you don't
have a credit card ? |
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No problem if you don't
have a Credit Card. You
can pay by Money Order,
Bank Cheque or Personal
Cheque (Australia only).
Orders paid by personal checks will need to clear our Bank
before we can ship your order (This could take
5 - 7 days). All Cheques
and Bank Drafts must be in
Australian Dollars only.
Otherwise we accept payment by Direct Bank Deposit at Commonwealth Bank
branches Australia wide or Internet Bank Transfer directly into our
Commonwealth Bank account. Please contact us for our bank account details.
Visit: The
Universal Currency Converter™ to convert
Australian Dollars to your Currency.
Make checks payable to:
HOBBY SUPPLIES Pty Ltd
Mailing Address:
HOBBY SUPPLIES
P.O. Box 97,
Croydon.
Victoria. 3136. Australia
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International Orders |
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All payments must be in Australian Dollars only.
Shipping for
international orders outside of Australia are non-refundable
for returns, unless we make a mistake.
We do not guarantee delivery of uninsured & unregistered packages for
orders outside Australia and once your order is
shipped it becomes your responsibility. If you want your package to be
registered and/or insured, please let us know
with your order and we can add insurance and
registration for you at an additional fee.
Note: International
orders may be subject to local charges when entering
your country. Any customs fees, import duties, taxes
and associated fees must be paid by the recipient once the parcel reaches its
destination country. These fees,
if any, will not be shown on your invoice and
are entirely the responsibility of the customer to pay.
Goods exported Internationally from
Australia are exempt of any local Australian Taxes.
Hobby Supplies cannot be held responsible for any
additional charges on your order, nor can we accept a return of your order in
this case.
Hobby Supplies reserves the right to refuse any credit card orders if the address or credit information looks suspicious. |
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Shipping Info |
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In most cases we'll ship
your order on the same day, otherwise
they will be shipped the next business day for all items in stock. |
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Shipping Options |
STANDARD SHIPPING (Australia)
Shipping cost will depend on package
weight and your location. Delivery
time via Australia Post is normally 1 - 4 business days
within Australia but we cannot guarantee delivery time.
Shipping costs are not refundable for returns.
EXPRESS POST (Australia)
Overnight to most cities in Australia, or two day to
Country areas, with
Australia Post "Express Post", but we cannot guarantee delivery times.
Shipping costs
will depend on package weight and your location. Express Mail
costs are not refundable for returns.
TNT EXPRESS
COURIERS (Australia)
For over size, bulk and heavy boxes we use TNT Express
Couriers. Shipping costs
will vary depend on package size,
weight and your location. TNT Express Mail
Courier costs are not refundable for returns.
ECONOMY AIR MAIL
Delivery time by
Economy Air Mail should
take approximately 6 to 20 business days
to most Countries around the World.
Shipping cost will depend on package weight and your location.
Shipping costs for international orders are non-refundable
for returns. Also Note:
We do not guarantee delivery of uninsured & unregistered packages for
orders outside Australia and once your order is
shipped it becomes your responsibility. If you want your package to be
registered and/or insured, please let us know
with your order and we can add insurance and
registration for you at an additional fee.
INTERNATIONAL EMS (Express Mail
Service)
Delivery time is generally
4 to 6 business
days to most Countries around the World.
Your shipping cost will depend on
package weight and your location. Shipping
costs for
international orders are non-refundable
for returns. Also Note:
We do not guarantee delivery of uninsured & unregistered packages for
orders outside Australia, once your order is
shipped it becomes your responsibility. If you want
your package to be registered and/or insured, please
let us know with your order and we can add insurance
and registration at an additional fee. |
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Privacy Policy |
| We don't
sell or give your personal information to anybody.
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Customer Service |
Email to
sales@hobbysupplies.com.au for a prompt response.
Please include the Country you are from in
your E-mails, as this greatly assists us in giving you our best service.
Phone: (03) 9761-5556
International Phone: +613
9761-5556
Address:
HOBBY SUPPLIES
P.O. Box 97,
Croydon.
Victoria. 3136. Australia
Normal Business hours are from 8:30
a.m.
to 4.00 p.m
Monday to Friday. Email is
preferred for International customers due to the time
differences between countries. |
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Returns / Refunds |
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accept the return of items for change of mind, but only if unused,
in new condition and in it's original packaging and within
7 days of delivery. Returns can be for store credit
or exchange. All items are subject to
a 10% restocking fee.
Special order Items will not be accepted for change of mind return.
This
is in addition to your rights under the Trade Practices Act to the remedy of
defective goods or goods that are not as described on our web site. The
7 days change of mind policy does not apply to returns under the Trade
Practices Act.
To make a return within the allowed
7 days for Change of Mind:
First, email us at
sales@hobbysupplies.com.au
to confirm your item is returnable. No returns
will be accepted unless
you email us first and we agree to accept the return.
In your email, also tell us
whether you want a store credit or exchange.
Shipping cost of the
returned items is the responsibility of the customer. You should also ask the
post office for a delivery confirmation label. If we
don't receive the goods, we can't offer the refund,
so its definitely a good idea to use delivery confirmation.
Mail returns to:
HOBBY SUPPLIES
P.O. Box 97,
Croydon.
Victoria. 3136. Australia |
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