Product

Calltrak is a browser based call accounting system designed using Microsoft technologies and incorporating SQL Server or Firebird database architecture. With installations ranging in size from a few extensions to greater than 30,000 extensions, a robust and reliable Telephone Information Management System (TIMS) is ensured.

Calltrak will process data from differing phone system vendors. Through one Calltrak application, we can collect data from many remote collection sites and process information. Being browser based the application can be accessed from any location with access to the network.

Calltrak has helped our clients find solutions to

    Bill clients for their phone usage and additional charges across multiple sites
    Network analysis, fault diagnosis and trunk optimisation
    Phone reconciliation
    Report on the CDR / SMDR datastream of all Cisco systems, Avaya, Nortel, Samsung, Panasonic etc
    Real time display of daily call and network activity
    Reduce telecommunications and phone network costs

Read some commonly asked questions

Phone system Reporting

Call accounting available in either Microsoft SQL Server or Firebird database

Calltrak will interface to any traditional PBX phone system as well as modern IP based telephony systems, providing a call accounting and billing solution for any environment.


Avaya Communication Manager

Avaya INDex

Avaya IP Office

Cisco Call Manager

Cisco Call Manager Express

Cisco UC500

NEC Univerge SV8100 SL1000

Nortel Meridian SL1

Nortel CS1000E

Panasonic KX-TDA Series

Samsung 7000 Series

Click on the above link to visit vendor specific page

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Reports available

All reports are available through various filtering options and may be scheduled for email access.

Call Reports

Call reports are designed for phone system reconciliation, recovering phone costs by call category and billing users and breaking down calls by interval analysis. Interval analysis is useful for Call centre purposes and the Erlang C reports are used to determine staffing levels, average response times and service levels.

Standard - Extension detail, Extension/Department/Division/PBX summary

 Samples of reports from Calltrak

Call Type Grouping - Extension detail, Extension/Extension with additionals/Department/Division/PBX summary

Interval Analysis - Extension detail, Extension/Department/Division/PBX summary

Erlang C - Department/Division summary

Indial - Detail/Summary/Daily Detail/Department Summary

Billing - Extension Detail/Extension Summary

Traffic Reports

Traffic reports are designed for analysing phone network usage and performance and optimising lines required. They are useful in fault diagnosis of PBX lines.

Trunk Detail/Trunk Interval Usage/Trunk Member Usage/Daily Trunk Desc Summary/Trunk Desc Summary/Call Volume Distribution/Daily Traffic/Tandem Summary

Exception Reports

These reports are used for adhoc queries, such as who called where, when and how did the call get there?

Exception by Extension/Exception by Criteria/Top 30 Dialled Numbers/Top 30 Expensive Calls/Top 30 Longest Calls/Destination Summary/Destination Detail/Call Type Summary/Call Type Detail/Carrier Summary/Carrier Detail/Unused Extensions

AlarmTrak

This report is used to identify any calls that have triggered an Alarm. Eg. If someone dials an emergency number, CALLTRAK can be configured to identify the extension calling the emergency number.

Alarm Report

Account Codes

Account Code reports are used to identify account code usage on a detailed or a summary format from any extension they are generated on.

Detailed/Summary

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