What you need to know

Offering an extensive and diverse range of residences for lease, Ballard Property is the perfect forum for finding your new home.

Office Hours

Our office is open Monday to Friday between 8.30am and 5.30pm. In the event of an emergency outside of our business hours, your Property Manager will always attempt to assist you.

Application For Tenancy & Tenancy Agreement

When you've found your perfect property, you'll need to fill out an Application For Tenancy ' be sure to bring 100 points of ID in order to apply. We generally require one week's rental as a holding deposit, which effectively takes the property off the market until your application has been reviewed by the landlord. If your application is approved, we'll then arrange a time for you to sign a Tenancy Agreement and the holding deposit will be used as your first week's rent.

Rental Bond

When you sign a lease, you will also be required to lodge a bond payment, which is generally equivalent to four weeks rent (sometimes more if the property is fully furnished). The bond payment can be made via bank cheque (made out to Ballard Property Group) or money order and will be lodged by us with the NSW Department of Fair Trading, which will provide you with a Bond Registration Number. The bond will be held as security against any outstanding rent or damage and will be reimbursed once the property is fully vacated, less any deductions that may be agreed upon or directed by the Tribunal in the event of a dispute.

Condition Report

Upon moving in you will receive a condition report which you will need to check, make any additional comments on, sign and return a copy to us within seven days. This is to ensure that the pre-existing state of the home is accurately detailed. When you vacate, it is your responsibility to leave the property in the same condition in which you entered it, fair wear and tear excepted.

Rental Payments

Rental payments can be made weekly, fortnightly or monthly in advance and are made through a direct deposit from your account to our Westpac Trust Account. This can be set up through your internet banking and we will issue you with an identification number that should be used for all transactions.

We understand that occasionally unforeseen circumstances prevent you from paying your rent on time and we endeavour to be understanding in these situations. Please ensure that you call us immediately in the event of non-payment so we can try to accommodate you. If you don't make prior arrangements with us, then we are bound to issue a termination notice 14 days after non-payment.

Repairs & Maintenance

The Ballard Property Management team understands that the one thing our tenants demand is rapid response to any issues, with minimum disruption. We undertake to deal with urgent repairs within four hours and non-urgent repairs within two working days, subject to owner approval. All requests for repairs and maintenance are best reported via our website.

Repair request in the event of an emergency repair required outside office hours and your Property Manager is uncontactable, arrangements for repairs can be made directly with the tradespeople listed on the front page of your tenancy agreement. Your Property Manager will attend to all repairs as promptly as possible however, in many instances it will be necessary to obtain the owner's approval for quotes to be obtained before any work can commence.

For urgent after hours repairs, please contact our after hour tradeS:

  • Locksmith: Budget Hardware & Locksmith – (02) 9365 4623
  • Electrician: Mr Electrix – 0423 005 599
  • Plumber: Choice Plumbing – 0416 043 559

Please note, any repairs that the tenant arranges outside of normal business hours will be at the tenant's expense unless it is deemed to be under valid urgent circumstances.

Insurance

It is the owners responsibility to insure the building, however the insurance of contents is the responsibility of the tenant.

Routine Inspections

We do an initial property inspection six weeks after commencement of the lease. Thereafter, inspections will be made quarterly, with the tenant advised in writing in order to organise a suitable inspection time.

Termination of your Lease

If you decide to end your tenancy at the expiration of your Tenancy Agreement, you are required to give two weeks notice in writing before the end of your lease.

If you are on a periodic tenancy (i.e. a month-by-month lease), we require 21 days notice in writing.

If you cancel your lease early, we'll make our best efforts to find new tenants, utilising our extensive database and contacts. However, advertising costs will be payable by you (including $200 upfront for two weeks worth of newspaper ads) which will be reimbursed if a tenant is found prior. There will also be a letting fee charged of one week's rent and you will be liable to pay rent for any time that the property is vacant prior to re-leasing it.

Electricity, Gas & Telephone

It is your responsibility to have all services at the property placed in your name and to arrange a final meter reading prior to vacating. Contact numbers for these services are:

Energy Australia 131 535
Australian Gas Light Company 9922 0101
Telstra 132 200

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