Work with BNZ
Let's find a way

We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Finding a way for our customers

Together, we're finding a way to create a difference for New Zealand

From personal banking to global business, from the far north to the deep south, we're proud to find a way for our customers and communities.

“It really is a partnership. They work really hard to understand our business, which is really important, because if you understand the business, you understand our challenges.”
- Tony, Exceed, Corporate customer
“What sets BNZ apart is the culture - I work with a great bunch of people, all different characters, and we back each other to get the job done.”
- Ben, Team Leader, Outbound Direct Service
“It's a privilege to be a leader here. I get to help people grow and learn, progress their career, and achieve what they set out to do.”
- Mei, People Leader

How we work | Mātāpono

We believe that our Mātāpono - how we work - are not just words on a page, but a way of life that we embody every day. Our culture is centred around our commitment to our Mātāpono which guide everything we do, from how we treat our customers to how we work with each other. Our Mātāpono are derived from Māori whakataukī (proverbs) to create a unique connection between how we work and Te Ao Māori.

“Whāia te iti kahurangi, ki te tuohu koe me he maunga teitei” “Strive for excellence, should you stumble, let it be to a lofty mountain”

  • We are passionate about serving customers brilliantly.
  • We listen to understand customer needs.
  • We make banking simple and easy.
EXCELLENCE FOR CUSTOMERS

“Ehara taku toa i te toa takitahi, he toa takitini” “My strength is not that of an individual, but that of a collective.”

  • We connect the dots and work collaboratively. 
  • We embrace new ideas and possibilities. 
  • We focus on long-term success and celebrate our wins.
DO THE RIGHT THING

“Mahia te mahi i runga i te tika, te pono, me te aroha" “Do what is required of you with correctness, integrity, and compassion”

  • We have two-way, authentic, respectful, and transparent interactions.
  • We are inclusive, empathetic, friendly and helpful.
  • We value belonging and wellbeing.
Be Respectfu

“Mahia te mahi” “Take responsibility and do the work that is required of you”

  • We discuss, we decide, we commit. 
  • We prioritise and make trade-offs aligned to our strategic ambition.
  • We take ownership and follow-up promptly.
GROW TOGETHER

Find your benefits here

Our people are what make us great. We're proud to offer a range of benefits that recognise and value the contribution of every BNZer.

Be inspired

We work and grow as a team. We're constantly seeking better ways of working and finding new ways to help you develop professionally and grow your career.

Be supported

We support each other in our ambition, and drive to delight our customers.

Be recognised

We build on each other's talents, and push each other to aim higher and make a difference in our customers' lives.

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